Privacy & Terms
At A to B Removals Direct Ltd, we value the trust our customers place in us and are committed to maintaining transparency, integrity, and accountability in all aspects of our service. This page outlines how we collect, use, and protect your personal information, as well as the terms and conditions that govern your use of our website and services. By engaging with A to B Removals Direct Ltd, you can be confident that your data is handled responsibly and that our operations adhere to the highest professional and legal standards.
Privacy Policy
Last updated: 6 September 2026
A to B Removals Direct Ltd (company number 16400261) is responsible for the personal information described in this policy. Questions or privacy requests can be sent to e@atobremovalsdirect.co.uk.
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Information We Collect
We may collect:
• Contact and enquiry details, including your name, email address, phone number, collection and delivery addresses, proposed moving date, service requirements and messages.
• Booking, service, invoice and payment records. We do not store complete payment-card details ourselves.
• Correspondence and records of communications with us.
• Website and device information, such as IP address, browser type, pages viewed, referring source and cookie identifiers, where applicable and subject to your consent.
Please avoid including unnecessary sensitive personal information in website forms.
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How and Why We Use Your Information
We use personal information to:
• Prepare quotations, respond to enquiries and take steps requested before entering a contract.
• Arrange and provide removal, packing, storage, clearance and related services and administer bookings.
• Process payments, issue invoices and meet tax, accounting and other legal obligations.
• Protect our website and business against misuse or fraud.
• Understand website performance and improve our services. Non-essential analytics are used only with consent.
Our lawful bases may include taking steps before a contract, performing a contract, complying with legal obligations, our legitimate interests in operating and improving the business, and consent where required. We do not sell personal information.
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Who We Share Information With
We share information only where reasonably necessary, including with:
• Wix, which hosts our website and processes website-form submissions.
• Google Analytics, which provides website-usage statistics after the visitor has consented.
• Payment, accounting, communications, storage, IT and professional service providers used to run the business.
• Regulators, courts, law-enforcement bodies or insurers where disclosure is required or permitted by law.
Service providers are required to protect personal information and use it only for the agreed purpose.
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Cookies and Google Analytics
Essential cookies may be used to make the website function and keep it secure. With your permission, we use Google Analytics 4 to understand matters such as visitor numbers, referral sources, pages viewed and interactions with contact or quotation features. We do not intentionally send names, email addresses, phone numbers, addresses or form-message contents to Google Analytics.
Non-essential analytics cookies are not activated until you consent. You can reject them or change your choices using the cookie-consent controls on the website.
Learn how Google uses information from sites that use its services:
https://policies.google.com/technologies/partner-sites
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International Transfers
Some service providers may process information outside the United Kingdom. Where required, we rely on recognised safeguards such as adequacy regulations or approved contractual protections.
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Security and Retention
We use appropriate technical and organisational measures to protect personal information. We retain information only for as long as reasonably necessary for the relevant enquiry or service and to meet legal, tax, accounting, insurance and dispute-resolution requirements. Google Analytics user and event data is configured for a short retention period.
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Your Rights
Depending on the circumstances, you may have rights to access, correct or erase your information; restrict or object to processing; receive portable information; and withdraw consent. Withdrawing consent does not affect earlier lawful processing.
To exercise these rights, email e@atobremovalsdirect.co.uk. You may also complain to the UK Information Commissioner’s Office at https://ico.org.uk.
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Changes to This Policy
We may update this policy when our services, suppliers or legal obligations change. The latest version will be published on this page.
Terms of Use
By accessing or using the website or services of A to B Removals Direct Ltd, you agree to the following terms and conditions.
1. General Use
This website and all associated materials are provided for general information and service facilitation. You agree to use our services only for lawful purposes and in accordance with these terms.
2. Quotations and Bookings
All quotations are provided free of charge and are valid for a limited period. Bookings are confirmed once a written acceptance or deposit is received. Any changes to your booking may affect pricing and availability.
3. Liability
While we take every care to ensure the safe handling of your belongings, A to B Removals Direct Ltd accepts no liability for:
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Loss or damage arising from customer packing or third-party involvement.
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Events beyond our reasonable control (e.g., weather, traffic, or access restrictions).
Our full liability terms are available upon request or as outlined in your service agreement.
4. Intellectual Property
All website content, including text, images, and branding, is the property of A to B Removals Direct Ltd and may not be copied or reused without prior written consent.
5. Amendments
We reserve the right to update or amend these terms at any time. Changes will be effective upon publication on our website.